Delivery & Returns

Thanks for shopping at Kerbed.co.uk. 


Delivery


All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.


Shipping rates & delivery estimates

Shipping charges and options for your order will be calculated and displayed at checkout.

We offer the standard rates below; some items may vary depending on size and weight. 


Shipment method

Free UK Delivery on most items
Chargeable UK Delivery - £10
Flat Rate International Delivery - £15
Click and Collect - Free*

*Mon - Fri 0830-1730 
23 Mackley Industrial Estate, Henfield Road, Small Dole, West Sussex, BN5 9XR

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped. 

Customs, Duties and Taxes

Kerbed.co.uk is not responsible for any customs and taxes applied to your order with International Shipping. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages/Lost

Kerbed.co.uk is not liable for any products damaged or lost during shipping. 

If you received your order damaged, please contact us where we will advise and assist.

Please save all packaging materials and damaged goods.

If your order does not arrive please within 5 business days, please contact us. We may ask customers to wait up to 10 business days at which point we will offer a send the item again or refund in full.

International Shipping Policy

Kerbed.co.uk currently offer flat rate international shipping. We also reserve the right to contact the customer should shipping costs be higher than expected. We will provide the opportunity to pay the additional amount or accept a refund in full.
 

Returns


If you are not entirely satisfied with your purchase, we're here to help.

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.
    
Refunds
 
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
 
If your return is approved, we will initiate a refund to the original method of payment.
 
You will receive the credit within 5 working days. This may vary depending on your card issuer's policies.
 
Faulty

If you receive any item and believe it to be faulty, please contact us.

You have 30 calendar days to return a defective item from the date you received it.

You must retain the original packaging.

Your item needs to have the receipt or proof of purchase.

Shipping
 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non ­refundable, unless the item is faulty.
 
If you receive a refund, the cost of return shipping will be deducted from your refund.
 
Contact Us
 
If you have any questions on how to return your item to us, contact us.
 

Our Details


Kerbed LTD
Registered address - 9 Donnington Park, Chichester, PO20 7AJ
Company Registration Number - 10168348